Frequently asked questions

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1. How can I order a spare part?
2. How long does it take for the part to be delivered?
3. What about warranty?
4. I'm having difficulties with the spare part(s). How do I obtain warranty service or part replacement?

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1. How can I order a spare part?

You can:

• Call us
• E-mail us

For our phone number list please visit the contact section.

To save time, we recomend the use of our online order form. You have many advantages: fill in the required fields, so the AXEVO representative, who will be contacting you, will know what you need and, most likely, will be able to provide you with a price and other important details regarding your order. This way, you save valuable time and exclude the possibility of ordering the wrong part.

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2. How long does it take for the part to be delivered?

For Bucharest and Pitesti, the parts can be delivered same day, depending on their availability on stock. For other Roumanian cities process and delivery time will take no more than 48 hours.

The delivery time for spare parts not currently on stock can be communicated only by an AXEVO representative.

AXEVO delivers it's products through own delivery service or fast delivery services, provided by third party companies.

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3. What about warranty?

The new spare parts have 12 months warranty and the refurbished ones have 6 moths, starting from purchase date. Warranty service is eligible under the following conditions:

• the parts considered broken are brought together with the required papers during warranty period
• the parts are installed in R.A.R. authorized car services for the auto model they are meant for
• the parts are installed on the auto model they are meant for

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4. I'm having difficulties with the spare part(s). How do I obtain warranty service or part replacement?

In order to benefit of warranty, please visit one of our stores, with copies of the following papers:

• vehicle talon
• bill of purchase
• bill or service quote (filled!) with number of Km, from the part's assemble time, specified
• a acknowledgment paper, issued from the service, containing a description of the part's failure and the number of Km, from the ascertainment

AXEVO will answer your request in about 15 days after, depending on the part's manufacturer.

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